Privacy policy

Melbourne Cosmetic Centre Privacy Policy

Melbourne Cosmetic Centre and Education Pty Ltd (ABN: 29 529 960 335) is a provider of cosmetic medical services, clinical education and training, and regulated product supply in the field of non-surgical cosmetic procedures. References to “Melbourne Cosmetic Centre”, “MCC”, “we”, “us”, and “our” in this Privacy Policy refer to Melbourne Cosmetic Centre and Education Pty Ltd.

Definitions

In this Privacy Policy:

·       Authorised User means an AHPRA-registered health practitioner who has access to authorised sections of our website, platforms, or services.

·       Customer means a person who visits our website, purchases products, books services, or enrols in education or training.

·       Website means [insert website URL].

Legislative Framework

Melbourne Cosmetic Centre is bound by the Privacy Act 1988 (Cth), as amended, including the Australian Privacy Principles (APPs).

The APPs regulate how personal information is collected, used, disclosed, and managed.
Personal information means information or an opinion about an identified or reasonably identifiable individual, whether true or not, and whether recorded in material form or not.

A copy of the Australian Privacy Principles is available from the Office of the Australian Information Commissioner (OAIC):
https://www.oaic.gov.au/

Your Consent

By using our Website, purchasing products, booking services, enrolling in training, or otherwise providing personal information to us (directly or via third parties), you consent to the collection, use, and disclosure of your personal information in accordance with this Privacy Policy, the Privacy Act, and other applicable laws.

Why We Collect Personal Information

We collect personal information for purposes connected with our operations, including to:

·       provide clinical services, education, and training

·       supply regulated products in compliance with legal requirements

·       verify practitioner eligibility, identity, and regulatory compliance

·       manage bookings, orders, payments, and communications

·       meet legal, regulatory, and professional obligations

·       assess job applications

·       improve our services, systems, and website

Where relevant, personal information is also collected to support patient safety, training governance, and clinical risk management.

What Personal Information We Collect

The types of personal information we may collect include:

·       contact details (name, address, phone number, email address)

·       professional details (including AHPRA registration number, practitioner type, qualifications, and scope-related information)

·       order history, course enrolments, and attendance records

·       information uploaded to our website, platforms, or disclosed to us

·       correspondence and communications with us

In addition, we may collect:

·       For Clinics / Practitioners: records and evidence of regulatory compliance

·       For Students / Trainees: education history, eligibility verification, and assessment records

·       For Patients: health information, treatment records, and consent documentation (where applicable)

·       For Job Applicants: employment history, qualifications, and referees

If you choose not to provide required personal information, we may be unable to provide products, services, or training.

For patients, refusal to consent to information sharing may affect a clinic’s ability to provide requested services. Please contact your treating clinic for details of their privacy practices.

How We Collect Personal Information

Personal information may be collected via:

·       website forms and online accounts

·       emails, phone calls (which may be recorded where lawful), and correspondence

·       bookings, orders, and enrolments

·       surveys, feedback, and enquiries

·       face-to-face meetings, training sessions, conferences, and interviews

·       job applications

Payments

Melbourne Cosmetic Centre does not store credit card details.

Payments made via our website or invoices are processed through secure third-party payment providers. Payment information is handled as single-use transactions in accordance with industry security standards.

Analytics and Cookies

We collect statistical information about website usage through third-party analytics services (such as Google Analytics).
These services use cookies to help us understand how users interact with our Website.

We do not use this information to identify individuals. However, some data (such as IP addresses) may be collected by third-party service providers.

Use and Disclosure of Personal Information

We may use and disclose personal information:

·       for the purposes described in this Policy

·       for related purposes you would reasonably expect

·       with your consent

·       where required or authorised by law

We generally disclose personal information only to:

·       service providers (IT, hosting, logistics, communications, payment processing)

·       professional advisers (legal, accounting, compliance)

·       regulatory or government authorities where required

·       third parties in medical or safety emergencies where necessary

We do not sell personal information.

Marketing Communications

We may send you information about services, training, products, or updates that may be of interest. You may opt out of marketing communications at any time by using the unsubscribe function or contacting us directly.

Security and Storage

We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification, or disclosure, including:

·       restricted physical and electronic access

·       role-based access controls

·       secure IT systems and hosting

·       contractual security obligations on third-party providers

Where personal information is no longer required and is not legally required to be retained, we will take reasonable steps to destroy or de-identify it.

Third-Party Websites

Our Website may contain links to third-party websites. We are not responsible for the privacy practices of those websites.

Access and Correction

You may request access to, or correction of, personal information we hold about you by contacting us in writing. We may require identity verification and may charge a reasonable fee for access requests where permitted by law.

Updates to This Policy

This Privacy Policy may be updated periodically to reflect changes in law, technology, or operations. The current version will always be available on our Website.

Complaints

If you believe we have breached privacy laws or this Policy, you may:

Step 1 – Contact Us
Submit a complaint using the contact details below.

Step 2 – Investigation
Our Privacy Officer will investigate and respond in writing within a reasonable timeframe.

Step 3 – OAIC
If unresolved, you may lodge a complaint with:

Office of the Australian Information Commissioner
GPO Box 5218
Sydney NSW 2001
https://www.oaic.gov.au/

Contact Us

All privacy enquiries or complaints should be directed to:

Melbourne Cosmetic Centre and Education Pty Ltd
Email: info@melbournecosmeticcentre.com.au
Address: Suite 1219 | 401 Docklands Drive, Docklands 3008